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2019 Water Billing Changes

The Village of Ashwaubenon is changing its Utility (water/sewer/storm water) billing collection processes through a recently approved agreement between the Village and the Green Bay Water Utility. Since 2006, the Village has purchased water through, and partnered with Green Bay for the billing and collection of the quarterly Village Utility bills. The Village uses Green Bay Utility’s water systems and procedures with the entire water billing and collection process. All other Village Utility services remain the same. Here are the two very important changes to the billing collection process.

  1. Effective January 1, 2019, all utility billing collections will be handled by the Green Bay Water Utility as part of an agreement between the Village of Ashwaubenon and Green Bay Water. Utility bills will continue to generate from the Green Bay Water Utility; however, the Village will no longer accept payments at Village Hall. See below for all payment options.
  2. Currently all village utility customers are billed quarterly in March, June, September and December. Going forward, billing will be split into three groups. Each group will still be billed quarterly but in the following months.

Group A: January, April, July and October
Group A will receive the next bill in January 2019 (for one month of service), then follow the quarterly billing cycle listed above.

Group B: February, May, August and November
Group B will receive their next bill in February (for two months of service), then follow the quarterly billing cycle listed above.

Group C: March, June, September and December
Group C will continue to receive their quarterly bills on the cycle listed above since it is the same as the current cycle.

NOTE: The Village will maintain its current water utility crew for all service, maintenance and meter reading needs. The changes are only related to billing payment collections.

Payment Options

Here are all the available utility bill payment options:

1. Pay online with a credit card at water.ashwaubenon.com. Follow the set-up instructions online.

2. Pay online with your bank account (one-time payment) at water.ashwaubenon.com. Follow the set-up instructions online.

3. Set up automated payment to the Village from your bank account by completing the PAP Form. Do not submit a form if already enrolled.

4. Set up an online bill-pay payment through your individual bank. Contact your bank for set-up instructions. Have banks send physical checks to the following address:
          Ashwaubenon Utility
          P.O. Box 187
          Green Bay, WI 54305-0187

5. Write a check and mail to the following address:
          Ashwaubenon Utility
          P.O. Box 187
          Green Bay, WI 54305-0187

6. Pay in person at the Green Bay Water Utility at the following address:
          Green Bay Water Utility
          631 S. Adams Street
          Green Bay, WI 54301

NOTE: There is no change to those who are currently paying their utility bill online with credit card or bank account or to those who are using bill-pay through their bank.

Phone Numbers

Billing Questions or Change of Address: 920.492.2337
Meter or Service Questions: 920.492.2335

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